Privacy Policy

1. What Information We Collect

• Personal details. Name, date of birth, address, phone, email.
• Health information. Medical history, treatment records, imaging results, referrals, and other data needed to provide chiropractic care.
• Payment information. Billing details and Medicare or health fund information where applicable.
• Other. Information you provide in appointments, phone calls, emails, our website, or social media.

2. How We Collect Your Information

• New patient forms and consultations
• Phone calls, emails, and online bookings
• Third party referrals with your consent
• Health fund and Medicare claims
• Website or digital services such as online forms

3. Why We Collect Your Information

• Provide quality chiropractic care and tailored plans
• Diagnose and manage your health conditions
• Communicate about appointments and health updates
• Billing and health fund or Medicare processing
• Meet legal and regulatory obligations

4. Disclosure of Personal Information

We do not share your information without consent unless required or authorised by law.

With your consent, we disclose information to:

• Other healthcare providers involved in your care
• Health insurers or Medicare for claims
• IT service providers such as practice software
• Regulators or legal bodies when required

5. Storage and Security

• Secure electronic health record systems
• Password protected access to digital files
• Staff training on confidentiality
• Physical safeguards for paper records

8. Complaints and Contact

If you have concerns about your privacy, contact us.